Refund Policy

Overview

Lync is currently free to use, and no Lync subscription fees are being charged. The subscription refund terms below describe planned paid offerings and will apply when those plans launch.

Subscription Plans

Once paid plans are live, Lync will offer monthly and annual subscription options. Fees are billed in advance at the start of each billing cycle.

Monthly subscriptions: billed every 30 days from your sign-up date.

Annual subscriptions: billed once per year. Annual plans offer a discounted rate.

Refund Eligibility

• 7-day money-back guarantee on your first payment for any new paid plan
• Refunds are available if you have not used the core features of your plan (invoicing, AI scanning) during the refund period
• Technical issues that prevent platform access for more than 72 continuous hours may qualify for a pro-rata refund
• Refund requests must be submitted within the eligibility window

Non-Refundable Items

• Monthly subscription fees after 7 days of usage
• Annual subscription fees after the 7-day window has elapsed
• Any usage-based add-on charges
• Fees for third-party services integrated with Lync (payment gateway fees, SMS costs)

How to Request a Refund

To request a refund, email hello@lync.digital with the subject line "Refund Request" and include your account email address, the subscription plan, the reason for the request, and any supporting detail.

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5–10 business days to your original payment method.

Account After Refund

After a refund is approved and processed, your account will be downgraded to the free tier (if available) or deactivated. You will still have access to export your data for 14 days after downgrade.

Contact Us

Questions about this policy? Email us at hello@lync.digital — we're happy to help.