Privacy Policy

Who We Are

Lync Digital ("Lync", "we", "us", or "our") operates the Lync platform accessible at lync.digital. This Privacy Policy describes how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and applicable international data protection law.

Information We Collect

We collect information you provide directly, including: full name, email address, phone number, business name, physical address, and payment details (processed and stored by our payment provider).

We also collect usage data automatically: IP address, browser type, pages visited, time spent on pages, and device information. This is used to improve the platform.

When you use AI receipt scanning, we temporarily process receipt image data to extract expense information. Images are not permanently stored after processing.

How We Use Your Information

• To create and manage your account
• To provide and improve our platform features
• To process payments and send invoices
• To communicate important updates, security alerts, and support messages
• To send product newsletters (you can opt out at any time)
• To comply with legal obligations

Sharing of Information

We do not sell your personal data. We may share information with trusted service providers that help us operate Lync, including hosting, email delivery, payment, and analytics providers. We require providers to process information only for the services they supply and to protect it appropriately.

We may disclose information if required by law, court order, or government authority.

Data Storage and Security

Your data is stored on secure servers. We use industry-standard encryption (TLS/HTTPS) for all data in transit and encryption at rest for sensitive data.

While we implement strong security measures, no system is 100% secure. We encourage you to use a strong password and enable two-factor authentication when available.

Some service providers may process information outside South Africa. Where this occurs, we use appropriate contractual and legal safeguards for cross-border processing.

Cookies

We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies to understand how the platform is used.

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

Your Rights (POPIA)

• Right to access the personal information we hold about you
• Right to correct inaccurate personal information
• Right to request deletion of your personal information
• Right to object to the processing of your information
• Right to lodge a complaint with the Information Regulator of South Africa

Data Retention

We retain your personal data for as long as your account is active, or as necessary to provide services and comply with legal obligations. Upon account deletion, we delete personal data within 30 days, subject to legal requirements.

Children's Privacy

Lync is not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of Lync after changes constitutes acceptance of the revised policy.

Contact & Complaints

For privacy-related queries or to exercise your rights, contact our Information Officer at: hello@lync.digital

To lodge a complaint with the South African Information Regulator: inforeg.org.za