Cancellation Policy
Effective date: 1 June 2025 Last updated: 9 October 2026
Overview
Lync is currently free to use, so there is no paid subscription to cancel. The subscription and billing terms below describe planned paid offerings. You can still request account deletion as described below.
How to Cancel
You can cancel your Lync subscription at any time through your account settings under "Billing & Subscription", or by emailing us at hello@lync.digital with the subject "Cancel My Subscription".
Cancellations take effect at the end of your current billing period. You will retain full access to your account until the billing period ends.
Effect of Cancellation
After your subscription ends following cancellation, your account will be placed in a read-only state. You will be able to view and export your data, but you will not be able to create new invoices, clients, or expense entries.
We will retain your data for 60 days after subscription end, during which you can export or reactivate. After 60 days, your data may be permanently deleted.
Data Export
We believe your data is yours. Before or after cancellation, you can export all your data (clients, invoices, expenses) in CSV or PDF format from your account settings at any time during the 60-day data retention window.
Mid-cycle Cancellation
If you cancel a monthly plan mid-cycle, you will not receive a pro-rata refund for the unused portion of the month, but your access will continue until the end of the billing period.
If you cancel an annual plan, you may be eligible for a refund under the terms of our Refund Policy. See the Refund Policy for details.
Reactivation
You can reactivate your subscription at any time within the 60-day data retention window. Your data and settings will be fully restored. Reactivation after 60 days may result in a fresh account with no retained data.
Account Deletion
To permanently delete your account and all associated data, contact us at hello@lync.digital. Permanent deletion is irreversible and removes all your data from our systems within 30 days.
Contact
For any questions about cancellation, reach us at hello@lync.digital. We typically respond within 1 business day.